Frequently asked questions

  • About the Tournament
    Rules

    We are using rules as close to real life as possible but in the meantime safety of the participants is our main priority. Our rules forbid blows to the Adam’s apple, groin kicks, biting and spitting. The team of five professional judges referees each fight. There are five fighters in each team in each fight. The rule of each fight is "the last man standing"; participants can give up by themselves or by the referee decision.

    Participants

    We invite only the amateur teams from all over the world. If you are interested — drop us a line using the contact form.

    Merchandising

    We plan to introduce our original merchandising in the nearest future, please follow the announcements.

  • User's FAQs
    User registration

    In order to register please provide us your valid e-mail address and we will send you a letter with password. Afterwards please sign in and you can start using our services. You can also sign up with your Facebook, Twitter or Google+ account.

    I can’t login, why is that?

    You may be using the wrong email/password combination to log in. Your email address may be associated with an older expired account. Check the purchase confirmation email we sent you upon signing up if you don’t recall your username. If you can’t find it, try checking your email account’s spam folder.

    It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the Internet. Your personal data is secure and no transactions can be made during this ban period. Contact your account and us if you think your account has been banned to have your password changed reactivated.

    I forgot my password, how do I retrieve it?

    In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page. You will then be asked to provide the email address you used to join the site with. Once completed, your password will be e-mailed back to you. If you aren’t receiving your password via email, be sure to check your email account’s spam folder.

    Which web browsers are recommended to be used?

    We support all the latest versions of major web browsers but not all browsers offer the same benefits in speed and security. For the best experience we recommend that you use Google Chrome or Firefox. We do not support the AOL web browser, Yahoo web browser, or Microsoft IE 6 and earlier.

    I think I have encountered a bug/glitch. Where can I report it?

    If you have spotted a bug or technical glitch with the website, please send us an email to admin@teamsfight.com. You can report technical problems, suggest improvements, and help us build a better experience for you.

    I get a black screen when trying to play back videos, what should I do?

    This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version here.

    What do I do if my video playback is choppy?

    There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average Internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues.
    If you are experiencing choppy playback you may try one of the following to resolve this:

    • Select a lower video quality. The default quality is set to HD 720P, which may be too heavy for your current Internet connection. Click on the settings button under the video player and make your selection under "Video Quality".
    • For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under "Streaming Method". Depending on your Internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other.
    • Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
    • Stop any files that you may be downloading in the background.
    • Try closing other browser tabs if you have many opened.
    • Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google Chrome, Firefox.
    Refund Policy

    Due to the nature of our products (non-tangible digital goods), it is not possible to "return" the product and ensure that the product is no longer used. Therefore we do not offer refund after purchase is made, as a safeguard to prevent unauthorized use of our themes. However, we want you to be 100% satisfied and happy with your purchase. If you are having any issue with the file, trouble setup, or have any questions, please contact us and we will do our best to resolve the problem.

  • Privacy Policy
    What information do we collect?

    We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
    • To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Children Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Your Consent

    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below:

    www.teamsfight.com
    SIA TFC
    Indranu 5, Riga, LV–1012, Latvia
    admin@teamsfight.com